RETURNS
If you receive your item and it is not working for the first 14 days, you are entitled to a refund. You must provide a photo or video of the damaged product and the packaging via the contact us page.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds are not applicable if you have received your order and have changed your mind or purchased by mistake.
Refunds are only available if your product arrives not as described, if it is broken or if it never arrives.
To be eligible for a return, your item must be unused, in full and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
DAMAGED ITEMS
To qualify for the refund/replacement, we require a video or image that would support the issue being reported. Once received, our defective order department will review it & we’ll gladly process the replacement or refund whichever is appropriate.
In the unlikely event that your item was received damaged or faulty please email us at support@theorganisedauto.com.au with the following details:
- Original email/name you used when purchasing
- Proof of purchase (order number)
- Detailed description of the “fault” and “damage” of the item
- Video/Image evidence of the fault/defect of the product
REFUNDS (IF APPLICABLE)
Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header.
If your order is eligible for refund, we will require you to return your item to . Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.
Shipping
To return your product, please contact us for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.